Once you've placed your order, you’ll receive a confirmation email—check your inbox (and spam, just in case). This email contains your tracking number.

You can track your parcel using either:

1. Our Order Tracking page on the site.
2. The shipping carrier’s website (just enter your tracking number to get the latest updates).

Still can’t find it? Log into your account under “My Orders”— simply click on your tracking number.

Tracking information may take several hours to update once your parcel has been dispatched. If your tracking number still isn’t active after 24 hours, please double-check the number has been entered correctly. If it’s still not working, just get in touch with your order number and we’ll look into it straightaway.

Our customer support team is here to help. You can reach us via:

• Email: support@filterflair.co.uk
• Phone: +44 161 768 9566
• Live Chat: Available on our website during business hours

We aim to respond to all enquiries promptly and provide clear, helpful guidance.

If your order has not arrived within the expected timeframe:

1. Please check your tracking link for the latest delivery status.
2. Confirm that your delivery address details are correct.
3. If your order is still delayed, contact our support team on support@filterflair.co.uk with your order number, and we will investigate further with the courier.
   

We pride ourselves on delivering orders quickly and reliably, so delays are uncommon. In rare cases, deliveries may take longer due to courier network issues, high seasonal demand, or unexpected circumstances beyond our control.

If your order is delayed, please check the tracking link for the most up-to-date information. Should you need further assistance, our support team is always available to investigate and ensure your order reaches you as quickly as possible.